Returns & Exchanges
At MudLOVE, we want you to be completely satisfied with your handcrafted pottery and jewelry; if your order isn't quite right, we offer returns and exchanges within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and a prepaid shipping label.
Pack Your Items
Carefully wrap your pottery or accessories in their original packaging to ensure they are protected from damage during transit.
Ship It Back
Attach the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our studio team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing