Frequently Asked Questions
Everything you need to know about our handcrafted home goods and mission.
How does my purchase provide clean water?
Every product you purchase provides one week of safe, clean water to someone in need through our partner, WaterStep. Your choice makes a tangible impact on global health.
Are your ceramic mugs and bowls dishwasher safe?
Yes! All MudLOVE stoneware is handcrafted to be durable. Our products are 100% dishwasher and microwave safe, making them perfect for daily use in your home.
When can I expect my order to arrive?
Standard orders typically ship within 3-5 business days. Because many of our items are handmade to order, please allow up to two weeks for delivery during peak holiday seasons.
Do you offer returns if I am not satisfied?
We want you to love your MudLOVE pieces. If you are not completely satisfied, you can return your unused items within 30 days of delivery for a full refund, excluding shipping costs.
Can I request a custom design for my home or event?
Absolutely! We specialize in custom stamped products for weddings, corporate gifts, and home decor. Please visit our 'Custom' page to start your personalized order.
What should I do if my ceramics arrive broken?
While we pack our items with extreme care, accidents can happen during transit. If your item arrives damaged, please email a photo of the product and packaging to our support team, and we will ship a replacement immediately.